Requesting

Questions:

What are my problems with someone else's performance?
What do I want instead?

Definition:

This dimension of leadership creates outcomes when someone has a problem with someone else's performance or communication. Requesting to be heard and asking for help with a job-related problem stops problems from festering. Voicing problems and requesting changes improves working relationships by dealing positively and directly with strains and difficulties they may be experiencing. Includes apologizing.

What to do:

• Say what you honestly experienced about a problem (Do so directly and honestly, without Blaming, Avoiding, Whining, Labeling negatively or Sarcasm.) Describe:
  - What you heard and said to yourself
  - What you saw and imagined in your mind
  - What you felt
  - What it meant to you
  (Use the past tense when describing the problem)
  
• Ask for what you want now and in the future

(From here, to plan further, solve problems and negotiate solutions, go to the Negotiating and Mediating model.)

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