Open and Honest Communication

Open and honest communication results in the flow of vital feedback to organizational decision makers. People throughout the organization engage in open and honest discussions with whomever they need to for solving problems and disagreements. That way, any time there is a problem or complaint, rather than gossiping or "simmering" about it, each person does something productive about it. Those who can help get involved solving problems and creating the future as resentments fade away.

The alternatives to open and honest communication are not pretty . . . they consist of widespread conspiracies in their many forms. In those traditional organizations where closed communication predominates, here is what happens: blaming, avoiding, whining, labeling negatively, destructive sarcasm, confusion, manipulation, conspiracies against others, behind-the-back gossip, rudeness, power plays, playing politics, indifference and other victim-like behavior.

In contrast, an organization that effectively demonstrates open and honest communication teaches something wonderful to new people who come on board. Too often, truth is a value won at great cost, over many years of life experience. A month or two in an organization with this pattern is often enough for a new associate to learn the value of truth and honesty in relationships.

Over time, open and honest communication creates a depth in relationships where people can freely get to the real issues while respecting the values of one another. And when values are respected among employees and associates, people naturally respect and provide for what customers value.

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