How can I imagine another's experience to enhance my caring and compassion for them?


Empathy is seeing through the eyes of another, and feeling their feelings. Empathy is a personal understanding of the other person's perspective. Whether that person is a customer, peer, boss or subordinate, empathy with that person will enhance the relationship. The song called the Colors of the Wind from the movie Pocahantas states "when you walk in the footssteps of another you'll learn things you never knew you never knew."

What to do:

For more detailed information about empathy, see the article, Empathy: A Key Leadership Skill

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