Coaching

Question:

How can I help someone learn an important skill?

Definition:

Coaching demonstrates specific skills to help someone learn how to master those skills to accomplish a specific task or job. As a team of leaders coaches each other, knowledge and skills expand as learning accelerates. Everyone benefits. Effective coaching is patient, positive and encouraging.

What to do:

• Performance outcomes ­ Agree on the expectation of performance and the skills needed to achieve it, and how to measure competency and mastery.
• Tell an inspiring story ­ Illustrate the value of mastering skills in this situation.
• Demonstration ­ Show the use of the skills in the situation, for real or in a role play.
• Observation ­ Observe the learner demonstrate the use of the skills in the situation, for real or in a role play.
• Re-demonstration ­ Again show the use of the skills, highlighting key elements of the skills that need to be further refined.

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